I get an error converting my transfers CSV
Before emailing support, walk through this decision tree:
1. Did you flag the header row?
If your CSV has a header (first row with column names), tick “first row is header”. If you don’t, “Name,IBAN,Amount” gets parsed as a transfer and obviously bounces.
2. Is the separator one of the supported ones?
We detect comma, semicolon and tab. If you used another character (| for instance), replace it or re-export with a standard separator.
3. Is the encoding UTF-8?
Weird characters (é, ñ) signal that the CSV is ISO-8859-1 but we read it as UTF-8. Save again in UTF-8 from Excel or LibreOffice.
4. Is every IBAN valid?
Make sure each has the correct length and starts with the right country code (ES, DE, FR…). A single invalid row can reject the whole file.
5. Are amounts consistent?
Don’t mix comma- and dot-decimal in the same file. Review the amounts come out wrong guide.
6. Still failing?
Contact support with:
- Screenshot of the error.
- First row of the CSV (you can anonymise names and IBANs).
- How you exported the file (Excel, ERP, by hand).
Conclusion
90% of errors are resolved by the 5 steps above.
